You have the right to cancel this contract within 14 days without giving any reason. In the case of non bespoke Goods purchased through us, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order). For Services, you also have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise your right to cancel you must notify us immediately preferably by email to sales@wheelmasters.co.uk or by calling us on 01594 835678. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
Note: where Goods are made to order you do not have the right to cancel the order once this is accepted by us.
Effects of Cancellation under clause 5.1:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without delay and not later than –
14 days after the day we receive back from you any Goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
You shall send the Goods back or hand them over to us at the following address – Unit 5, Forest of Dean Business Estate, Stepbridge Road, Coleford, Gloucestershire GL16 8PJ, England without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.
You will have to bear the costs of returning the Goods.
You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
For Services, if you requested to begin the performance of Services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
Cancellations by all other Customers:
You have no right to cancel any order placed with us. We may at our absolute discretion accept cancellations on orders. You must notify us immediately of your request to cancel your order and this must be done within 7 days of placing your order. We will notify you if we agree to the cancellation of your order. We reserve the right to charge a re-stocking fee which is equal to 25% of the value of the order to cover administration and handling costs that we may incur in accepting any cancelled order.
We reserve the right to cancel your order at any time if the Customer becomes bankrupt, enters into any arrangement with your creditors, or being a company, goes into liquidation or is wound-up, or being a partnership, is dissolved or if, in our reasonable opinion, one of the aforementioned events is likely to occur.
Returns
You are entitled to return Goods ordered from us within 7 days of receipt of the Goods if the Goods are faulty or damaged. You will be entitled to have the Goods repaired or replaced provided we agree that the Goods are faulty or were delivered to you in a damaged condition and have not been used. Replacement Goods will be charged at the full price.
The faulty or damaged Goods must be returned by you to us complete and in the original condition. The reason for the Goods being returned must be given by you. You must ensure that when returning the Goods they are packed adequately and returned with a reputable courier. The cost of the return must be paid for by you.
Replacement Goods, refunds or re-credits will be issued within 30 days of receipt by us of the Goods.
All Goods returned to us must be sent via a reputable courier adequately packaged and returned to us. All exchange wheels or other parts must be returned within 7 days complete in the cage/plastic box/pallet in which the parts were supplied with the ratchet straps attached. Failing to return the wheels or other parts in this way will result in a surcharge.